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Pre-sale Service
Actively cooperate with customers to verify and design their projects, and provide relevant technical data and data analysis free. If necessary, arrange technicians to conduct preliminary investigation on site to give users more optimized scheme.After the contract is signed, engineers and technicians will be sent to communicate with the users about the site situation, establish the layout plan, and make definite the construction requirements and the necessary construction conditions, and the users shall confirm the drawings before beginning constructing.
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Medium-sales Service
Implement quality control in the whole process during manufacturing the equipment. Welcome the user's technicians to the factory for checking up and pre-acceptance.During installing and debugging, experienced technicians and workers of the seller will be sent to the site to guide the installation and debug, and to be responsible for handling manufacturing quality problems of the equipment.
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Technical training
All pieces of equipment within the scope of supply can be installed and debugged. During the debugging process and within 3 days after finishing, the theoretical and practical training about all kinds of equipment can be provided free of charge, so that the purchasers can understand the 'principle, usage and maintenance', can operate the equipment, and diagnose and solve the problems of the equipment. Offer Retraining for the purchasers free if requiring. And provide the users with 24-hour hotline (020-84569638) and email service (weiton@weiton.com) of the sale headquarters, to ensure smooth and timely communication to coordinate the treatments after sale.Training level: make the users' workers, eventually, master the techniques of running operation, repair and maintenance, and be able to correctly overhaul, maintain and eliminate conventional faults.
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After-sale Service
(1) The quality assurance duration is one year from the date of completing installation and debug and signing the acceptance report by both sides. At the end of the quality assurance duration, the seller will arrange a comprehensive maintenance and overhaul of the equipment with detail records to ensure that the equipment runs normally. And provide the users with 24-hour hotline (020-84569638) and email service (weiton@weiton.com) of the sale headquarters, to ensure smooth and timely communication to coordinate the treatments after sale. Ordinary replacement parts are stocked sufficiently, and offered in time. The replacement parts are favourable in lifetime.(2) Offer free technical consultation about the products, and be responsible for repairing the products in lifetime. And offer spare parts preferentially.(3) Respond to user's requirements within 2 hours after receiving a repair notice, and arrive at the site within 48 hours for troubleshooting, until the fault is removed and t...